Delivery Information

Delivery Information

Delivery is free to UK Mainland destinations for all orders over (£50) excl VAT.  UK Mainland does include Northern Ireland,  Southern Ireland and any offshore destinations, we are happy to quote for these or any other European destination. 

Orders under £50 will have to pay a single flat rate fee of £5.00 (excl VAT).  

Unless otherwise stated all our mobile accessories and small packages will be sent via Royal Mail 1st Class recorded delivery.  Smartphones and larger items will be sent via Royal Mail Special Delivery and will require a signature. 

Most of items ordered will be with you within 1-2 working days, however, if the item has not arrived, do get in contact with us and we'll be happy to help. 

Returns Information

E3 Mobile, are happy to receive back products which are deemed unsuitable by the customer.  However,  intention to return the item to us must be advised within 7 working days from receipt of the product. 

Returns are subject to the following criteria: 

  • The product shall be unused, as new, in sealable condition and in its original packaging
  • E3 Mobile can arrange for the product to be collected from you, however the charges for this will be passed onto to you, alternatively you can arrange for the item to be sent back. 
  • Inspection of the products will take place upon return, and should it be deemed a refund less the carriage fee will be issued. 
  • Should it be deemed that the products are not suitable for resale at the full market price, no refund will be given. 
  • Goods returned to us will not be accepted without prior notification and without a RTA number